Shipping policy

Shipping & Delivery Policy

Blue Oak Home is a trading name of Blue Oak Fireplaces Ltd. We deliver products across the United Kingdom using reliable courier services.

Order Cut-Off, Handling, and Transit Times

  • Order Cut-Off Time:  02:00 PM GMT (Greenwich Mean Time / London Time). Orders placed after this time will be processed on the following working day.
  • Order Handling Time: 1 to 2 working days (Monday to Saturday). This is the time required to verify, pack, and prepare your order for collection by our courier network. Orders placed on Sundays or public holidays will begin processing on the next working day.
  • Order Transit Time: 3 to 7 working days (Monday to Saturday). This is the duration from the moment the courier collects your item from our facility to the final delivery at your address.
  • Total Estimated Delivery Time: 4 to 9 working days total from the time of order placement.

Delivery Performance Tiers

Estimated arrival timelines after dispatch:

  • Standard UK Delivery Items: 3 to 9 working days (including processing).
  • Large Freight / Media Walls / Specialist Items: 5 to 10 working days (handled via specialist multi-man or palletised courier networks).
Please note: Delivery times may vary slightly during peak annual periods or due to unexpected carrier infrastructure delays. If a specific product requires an exceptional delivery handling procedure, this will be highlighted transparently on the product page and at checkout.

Delivery Coverage and Restrictions

Free standard delivery applies to orders destined for mainland United Kingdom addresses. We do not ship to international addresses or overseas territories. Some remote geographical locations may experience restricted carrier coverage. If our freight partners cannot safely service your specific delivery location, we will contact you immediately, cancel the order, and issue a full refund to your original payment method.


Consignment Tracking

Where carrier tracking services are available, a unique tracking link and dispatch confirmation will be sent automatically to your registered email address as soon as your items leave our facility.

Missed Deliveries & Customer Responsibility

If a delivery attempt is unsuccessful, our courier partners may securely leave the parcel in an designated safe place, complete delivery with an immediate neighbor, or leave a text/card instruction detailing how to arrange a free delivery redelivery window. The customer is strictly responsible for providing precise, accurate delivery address coordinates and contact details during the checkout phase.

Damaged, Incomplete, or Missing Items

If your order arrives damaged or incomplete, you must contact our customer service team within 48 hours of delivery receipt.
To file a transit claim, please email us with:
  1. Your unique order reference number.
  2. High-resolution digital photographs clearly showing the condition of the outer packaging and internal item damage.
  3. A brief written description of the operational issue.
We will investigate the courier handling issue immediately and arrange a replacement or
priority resolution.

Customer Support & Corporate Information

For any shipping enquiries, tracking updates, or transit issues, contact our service desk directly:
  • Email Support: support@blueoakhome.co.uk
  • Telephone Support: 0116 373 4193
Registered Corporate Details:
  • Trading Name: Blue Oak Home
  • Legal Entity: Blue Oak Fireplaces Ltd
  • Registered Office Address: 1159 Melton Road, Syston, Leicester, LE7 2JS, United Kingdom
  • UK Company Registration Number: 16573935
  • UK VAT Registration Number: GB498028747