About Us - Discover Our Story and Values

About Blue Oak Home
Blue Oak Home is the trading name of Blue Oak Fireplaces Ltd, a company registered in England and Wales. We are a UK-based online retailer specialising in premium fireplaces, media walls, home heating products, radiators, and carefully selected home improvement solutions.
Our Story
Blue Oak Home was founded by Irmantas and Helen, who have many years of hands-on experience within the fire and fireplace industry. Having spent years supplying and fitting quality fires, fireplaces, media walls, and heating products for local clients, we developed a deep understanding of what homeowners value most: quality craftsmanship, honest expert advice, and reliable aftercare.
In 2025, we launched Blue Oak Fireplaces Ltd with the goal of providing exceptional customer service and premium inventory directly to consumers. Our first year in business has been an incredible journey, and we are deeply grateful to everyone who has supported us along the way.
As our regional operations grew, we received increasing enquiries from homeowners across the country who wanted access to our products but were located outside our local installation zone. This inspired us to launch Blue Oak Home, allowing us to offer our curated range of products to customers throughout the United Kingdom via a robust, secure online storefront.
Today, our mission remains simple: to provide premium products at competitive prices while delivering a straightforward, secure, and reliable online shopping experience.
What We Do
Our collection includes a wide range of products to suit every style of home, including:
  • Electric Fires
  • Media Wall Fires
  • Wood Burning Stoves
  • Multi-Fuel Stoves
  • Fireplace Suites
  • Fireplace Surrounds
  • Mantels and Hearths
  • Outdoor Heating Products
  • Accessories and Replacement Parts
We continuously expand our digital catalog as cutting-edge new products become available from our trusted, certified manufacturing partners.
Why Choose Blue Oak Home?
When you shop with Blue Oak Home, you can expect:
  • Quality products sourced directly from trusted manufacturers
  • Competitive pricing across our entire catalog
  • Free delivery options across mainland Great Britain
  • A straightforward, compliant 30-day returns policy
  • Secure online shopping and encrypted payment processing
  • Clear, transparent, and accurate product information
  • Responsive and professional customer support teams
We understand that purchasing home improvement products is an important investment, which is why we strive to make every stage of your buying journey simple, transparent, and stress-free.
Our Commitment to Customers
Customer satisfaction and absolute trust are at the center of everything we do. We believe online shopping should be easy, dependable, and backed by genuine customer support. From the moment you browse our website through to courier delivery and after-sales care, we are committed to providing clear communication and honest advice. If you have any questions before or after placing your order, our service desk is always happy to help.
Delivery & Returns
We provide clear, upfront delivery terms, helping our customers enjoy great value without unexpected handling costs. We also provide a straightforward 30-day right-to-cancel policy for added peace of mind. If you are not completely satisfied with your purchase, you can contact our team and we will be happy to assist you in accordance with our return guidelines. For full logistical details, please visit our dedicated Shipping Policy and Refund Policy pages.
Contact Us
If you have any questions about our products or services, please get in touch with our desk:
  • Email: support@blueoakhome.co.uk
  • Telephone: +44 116 373 4193
Business Hours:
  • Monday: 9:30am – 5:00pm
  • Tuesday: 9:30am – 5:00pm
  • Wednesday: 9:30am – 7:00pm
  • Thursday: 9:30am – 5:00pm
  • Friday: 9:30am – 5:00pm
  • Saturday: 10:00am – 4:00pm
  • Sunday: Closed
Registered Business Details
Blue Oak Home is a trading name of Blue Oak Fireplaces Ltd.
  • Registered Office Address: 1159 Melton Road, Syston, Leicester, LE7 2JS, United Kingdom
  • Company Number: 16573935
  • VAT Number: GB498028747