Payment Policy

Blue Oak Home (operating under Blue Oak Fireplaces Ltd) provides a completely transparent, secure transactional environment for all customers across the United Kingdom.

Transactional Currency

All pricing, checkout processes, and final transactions on our online store are strictly handled in British Pounds (GBP, £). If you are browsing our storefront using a non-UK payment method, your issuing bank may apply dynamic currency conversion fees, which are outside of our corporate control.

Fully Secure Checkout & Data Protection


Our checkout system is reinforced with industry-standard SSL (Secure Sockets Layer) 256-bit encryption technology. This ensures all payment data sent between your web browser and our servers remains encrypted. We operate in strict compliance with the PCI-DSS (Payment Card Industry Data Security Standard). Your complete credit or debit card digits are never stored on our database or accessible to our personnel.

Accepted Payment Instruments

We support a broad spectrum of clear, authorised payment channels at checkout. Every option listed below is fully functional through our payment gateway:
  • Credit/Debit Cards: Visa, Mastercard, American Express, Maestro, Discover, and Diners Club.
  • Digital Wallets: Shop Pay, Apple Pay, and Google Pay.

Zero Hidden Fees & Processing Surcharges


The total financial sum visible to you on our final checkout screen is the precise amount you will pay.
* VAT (Value Added Tax): All retail prices listed across our product pages are fully inclusive of statutory UK VAT at the prevailing rate.
* Surcharges: We do not levy hidden service transaction fees, handling surcharges, or processing fees on any card type or instalment platform.

Fraud Prevention Actions
To maintain an uncompromised marketplace environment, all transactions are subject to immediate automated billing verification checks. If our systems detect structural data mismatches (such as a billing address that fails to match your credit card registry coordinates), we reserve the right to flag the order, contact you for manual identification details, or cancel the order completely for safety reasons.

Contact Corporate Support


For any questions regarding billing errors, payments, or transaction confirmations, contact our accounting desk directly:
* Legal Corporate Entity: Blue Oak Fireplaces Ltd (Trading as Blue Oak Home)
* UK Company Registration Number: 16573935
* UK VAT Identification Number: GB498028747
* Registered Office Address: 1159 Melton Road, Syston, Leicester, LE7 2JS, United Kingdom
* Support Desk Telephone: 0116 373 4193
* Support Desk Email: support@blueoakhome.co.uk

Business Hours


Monday: 9:30am – 5:00pm
Tuesday: 9:30am – 5:00pm
Wednesday: 9:30am – 7:00pm
Thursday: 9:30am – 5:00pm
Friday: 9:30am – 5:00pm
Saturday: 10:00am – 4:00pm
Sunday: Closed