Delivery Information

At Blue Oak Home, we aim to make delivery as straightforward and reliable as possible. We work with trusted UK courier and freight partners to ensure your order arrives safely and on time.

Delivery Times

Estimated delivery times are displayed on individual product pages.

Typical delivery times are:

  • Standard UK Deliveries: 3–7 working days
  • Large Fireplaces, Media Walls & Specialist Items: 5–10 working days

Orders are typically processed within 1–2 working days before dispatch.

Please note that delivery times may occasionally vary during busy periods or due to circumstances outside our control.

Delivery Areas

We currently deliver throughout mainland United Kingdom.

Some remote locations may require additional delivery time, including:

  • Scottish Highlands
  • Scottish Islands
  • Isle of Wight
  • Isle of Man
  • Northern Ireland
  • Channel Islands

If additional delivery charges apply to your postcode area, we will contact you before dispatch.

Tracking Your Order

Where available, tracking information will be emailed once your order has been dispatched.

For larger items delivered by specialist freight carriers, the courier may contact you directly to arrange a suitable delivery date.

Large & Heavy Item Deliveries

Many fireplaces, media walls, radiators and heating products are large or heavy items.

Please be aware that:

  • Deliveries are generally made to the kerbside or nearest accessible point.
  • Customers may need assistance moving large items into the property.
  • Suitable access must be available for delivery vehicles.

If you have any concerns regarding access, please contact us before placing your order.

Receiving Your Order

We recommend inspecting your delivery as soon as possible after receipt.

If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours and provide photographs where possible. This allows us to resolve the issue quickly with the courier or manufacturer.

Missed Deliveries

If a delivery attempt is unsuccessful, the courier may:

  • Leave the parcel in a designated safe place
  • Leave the parcel with a neighbour
  • Leave instructions to rearrange delivery

Please ensure your delivery address and contact details are accurate when placing your order.

Need Help?

If you have any questions regarding your order or delivery, our customer support team is happy to assist.

Email: support@blueoakhome.co.uk

Telephone: 0116 373 4193

Business Hours

Monday: 9:30am – 5:00pm

Tuesday: 9:30am – 5:00pm

Wednesday: 9:30am – 7:00pm

Thursday: 9:30am – 5:00pm

Friday: 9:30am – 5:00pm

Saturday: 9:30am – 5:00pm

Sunday: Closed

Full Delivery Policy 

Blue Oak Home is a trading name of Blue Oak Fireplaces Ltd.

Registered Office:
1159 Melton Road, Syston, Leicester, LE7 2JS

Company Number: 16573935

VAT Number: GB498028747